Privacy Policy

Last updated: June 2026

Connexigh (“we”, “our”, “us”) is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it. By using the Connexigh platform (connexigh.com), you agree to the practices described in this policy.

1. Who We Are

Connexigh is a Ghana-based multi-vendor online marketplace. We operate connexigh.com and are responsible for the personal data collected through this platform.

2. Information We Collect

We collect the following types of information:

a) Information you provide directly

  • Name, email address, phone number, and delivery address when you register or place an order.
  • Business name, bank or mobile money details, and product listings if you register as a vendor.
  • Messages sent through our contact form or support channels.

b) Information collected automatically

  • IP address, browser type, and device information when you visit our site.
  • Pages visited, time spent on the platform, and referring URLs via cookies and analytics tools.
  • Transaction data including order history, payment status, and amounts.

c) Information from third parties

  • Payment confirmation data from Paystack and other payment processors.
  • Delivery status updates from logistics partners where applicable.

3. How We Use Your Information

We use your personal data to:

  • Process and fulfil your orders and communicate order updates.
  • Create and manage your account on the platform.
  • Process payments and detect or prevent fraud.
  • Enable vendor onboarding, payouts, and store management.
  • Respond to customer support inquiries and resolve disputes.
  • Send transactional emails such as order confirmations and password resets.
  • Send promotional communications where you have given consent (you may unsubscribe at any time).
  • Improve our platform through analytics and user behaviour data.
  • Comply with applicable Ghanaian laws and regulatory requirements.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Contract performance — to fulfil orders and manage your account.
  • Legitimate interests — to improve our services, prevent fraud, and maintain platform security.
  • Consent — for marketing communications and non-essential cookies.
  • Legal obligation — where required by Ghanaian law or regulatory authorities.

5. Sharing Your Information

We do not sell your personal data. We may share your information with:

  • Vendors — your name, delivery address, and order details are shared with the vendor fulfilling your order.
  • Payment processors — Paystack and similar services to process transactions securely.
  • Logistics partners — where delivery services are involved.
  • Service providers — hosting, email, analytics, and customer support tools used to operate the platform.
  • Legal authorities — where required by law, court order, or regulatory authority in Ghana.

All third parties with whom we share data are required to handle it securely and only for the stated purpose.

6. Cookies

Connexigh uses cookies to improve your experience on the platform. Cookies are small text files stored on your device. We use:

  • Essential cookies — required for the platform to function (e.g. shopping cart, login session).
  • Analytics cookies — to understand how users interact with our platform (e.g. Google Analytics).
  • Marketing cookies — to show relevant promotions where you have consented.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Specifically:

  • Account data is retained for the duration of your account and for up to 2 years after closure.
  • Order and transaction records are retained for a minimum of 5 years for financial and legal compliance.
  • Marketing data is retained until you withdraw consent.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include SSL encryption, secure server environments, and access controls. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. Your Rights

You have the following rights in relation to your personal data:

  • Access — request a copy of the data we hold about you.
  • Correction — request correction of inaccurate or incomplete data.
  • Deletion — request deletion of your data where it is no longer necessary for us to retain it.
  • Objection — object to processing based on legitimate interests or for direct marketing.
  • Withdrawal of consent — withdraw consent for marketing at any time by unsubscribing or contacting us.

To exercise any of these rights, please contact us through our Contact page. We will respond within a reasonable timeframe.

10. Children’s Privacy

Connexigh is not intended for use by persons under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal data, we will delete it promptly.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised “last updated” date. Your continued use of the platform after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, please contact us through our Contact page.

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