Frequently Asked Questions

No. You can check out as a guest. Creating an account lets you track orders, request refunds, and check out faster next time — you can also register during checkout itself.

Click My Account at the top of the site, or sign up during checkout. If you already have an account, log in there first to have your saved details fill in automatically.

Yes. Payments are processed securely through Paystack — Connexigh never sees or stores your card details. See our Privacy Policy for full details.

Connexigh accepts secure payments in Ghana Cedis (GHS) through Paystack, including debit/credit cards and Mobile Money.

Nationwide across Ghana. Delivery cost and time depend on your region:

Exact cost is calculated at checkout based on your delivery address.

Sometimes — free pickup is offered when the vendor you’re buying from is based in your own region. If it’s available for your order, you’ll see it as an option at checkout, along with the vendor’s collection address.

Log in and go to My Account → Orders. You’ll also receive email updates as your order is processed and shipped.

Each vendor ships your items separately, since they come from different sellers. You’ll see a separate delivery charge and delivery method for each vendor’s items at checkout.

Yes, once you’ve completed a purchase. Reviews from verified buyers help other shoppers and support our vendor community.

You can request a refund within 7 days of delivery if the item is defective, significantly different from what was listed, or never arrived. Refunds aren’t available for change-of-mind returns, or for items that have been used, washed, or altered — see our full Refund & Returns Policy for details.

1. Log into My Account → Orders
2. Find the order and select Request Refund
3. Describe the issue and attach a photo or video if you can
4. Submit within 7 days of delivery

We’ll review your request and get back to you — and the vendor — within 3 business days.

Connexigh does. We act as the mediator on every dispute and issue approved refunds to you directly, then recover the amount from the vendor afterward. You’re not left waiting on an individual seller. Our decision on a dispute is final.

5–7 business days, returned to your original payment method.

Visit our Become a Vendor page to register your store. You’ll set up your shop name, contact details, and start listing products once your account is approved.

There’s currently no commission charged on sales made through the platform.

Payments are processed automatically through Paystack and settle to your account within 24 hours of a customer’s payment, in line with Paystack’s standard settlement policy. There’s no manual withdrawal step required.

You are — each vendor manages and ships their own orders directly to the customer.

Connexigh mediates the dispute and may approve a refund directly to the customer, which is then deducted from your account. You’re expected to respond to any dispute inquiry within 48 hours. Repeated issues can lead to a warning, suspension, or removal from the platform — see the Refund & Returns Policy for the full process.